My CPS Chalkboard Won't Light Up!
by Elizabeth
I am using a CPS chalkboard and the little wireless box won't light up or do anything. Can anyone help me?
Thanks for your question, Elizabeth. There are several things for you to check if your receiver unit (the "little wireless box") is not lighting up. You didn't mention whether you are an experienced CPS Chalkboard user or not, so I'll start at the beginning with the initial setup.
Note: This is not an inclusive troubleshooting list, but these are the first things to check if your receiver unit is not lighting up.
Check #1 Check to make sure the receiver is set up right. I know this may sound silly, but you wouldn't believe how many times the receiver is plugged into the chalkboard instead of into the computer!
The receiver unit should be plugged into one of the USB ports in your computer.
The receiver will sit nicely on your desk, largely unnoticed. Note: The chalkboard itself should not have anything plugged into it.
If it's still not working, check #2. Refer to the tri-fold setup guide that you received with your chalkboard. Number one walks you through connecting the CPS Chalkboard battery.
To remove the battery:
- Remove the battery cover on the back of the CPS Chalkboard. Remove the battery.
- Connect the battery by plugging in the white battery connector to the battery connection in the CPS Chalkboard. Ensure that the battery is plugged in!
- Place the battery back into the CPS Chalkboard. Place the battery cover back onto the CPS Chalkboard.
If it's still not working, check #3. Unplug the receiver unit from the USB port and try a different USB port on your computer.
If it's still not working... Well, I'd say it is time to call in reinforcements. First, speak to someone from your school's tech office and see if they can help you figure out something you may have overlooked.
If that is unsuccessful, please call eInstruction tech support or contact them via online chat. You can find that contact information
here.
Good luck on this, Elizabeth. Please let us know if you get your problem resolved.
Cathy at Engaging Technologies